Get help with Orpheus
Ask in the support channel or send an email when something isn’t working or a feature doesn’t make sense. If it looks like Orpheus is down for everyone, the status page will say so.
Ask in Discord
Orpheus has its own Discord, with a channel for questions where you can post screenshots.
The channel link opens once you’ve joined the Orpheus Discord.
Privacy requests
To see or delete what Orpheus keeps about you. The privacy policy lists what that is.
privacy@orpheusbot.appThe quick fixes
The troubleshooting page has more.
Orpheus won't join my voice channelShow the fixHide
Join a voice channel first, then use /play. If Orpheus is already playing somewhere else in your server, it stays there, so join that channel instead. Also check that Orpheus has Connect and Speak in your channel, and that the server hasn’t limited which voice channels it may join.
More in Getting started and Who can control playback.
“You need to be in the voice channel with me”Show the fixHide
The player buttons and most commands only work for people in the same voice channel as Orpheus. That includes a paused track. Join its channel and try again.
“That link would not play” or “Nothing found”Show the fixHide
Orpheus only plays a song it’s confident you asked for. It turns down remixes, sped-up or live versions and anything the wrong length. If you want one of those, put the word in your search, like /play query: heroes tonight janji slowed. For Spotify links, try the song name and artist instead, or use /search and pick a result yourself.
See Playing music.
Autoplay stopped when the queue ran outShow the fixHide
Autoplay needs artists it can work out from recent songs. If it can’t find any, or everything it finds is blocked on your server, the music ends. Queue something by a well-known artist and it should carry on from there next time.
See Radio and autoplay.
Orpheus left the channelShow the fixHide
Everyone left and 24/7 is off, so it left too. Someone with Manage Server can run /admin stay enabled: True to keep it in the channel.
I can't use /admin block undo, /admin autoplay, /admin stay or /admin djShow the fixHide
Those need Manage Server by default. Someone with Manage Server can open them up to other roles in Server Settings, under Integrations.
See Server setup.
Orpheus stopped: “the last 3 tracks all failed to play”Show the fixHide
Three songs in a row couldn’t be played, which usually means Orpheus is having trouble. Orpheus keeps your queue. Check the status page, wait a little, then send /resume to carry on.
What helps us find it
Post these in the support channel or put them in an email. Each one you include saves a question back to you.
- Your server ID
- What you typed or pressed, like the exact command
- Roughly when it happened, and your time zone
- A screenshot of what Orpheus replied, if it replied
Finding your server ID
- 1In Discord, open User Settings, then Advanced, and turn on Developer Mode.
- 2Right-click your server’s icon in the server list. On a phone, press and hold it.
- 3Choose Copy Server ID and paste it into your message.
On the dashboard, the long number in the address of your server’s page is the same ID.
Donations
Donations on Ko-fi help pay to keep Orpheus running. A donation doesn’t unlock anything.